Kababayan,
Greetings. The strength of democracy rests on the folowing: 1. people's response to all socio-political and economic phenomena that affect them; 2. the openness and availability of avenues for responding whether public or private. In the field of telecommunications, I believe that all industrial partners should have space for people's responses and complaints.
Today, i opened my email and found out that a complaint of mine against an arrogant corporate employee bounced back yet it was addressed to the highest officer in their hirarchy. Instead my complaint was returned by customercare the very section charged to receive all uncaring acts that the public encounters at their commercial outlets.
Then i surfed the Dept of Information and Communications Technology and found its emails closed.
I think the people are tired of attending the People Power celebrations because they have not seen steps to realize its concrete meaning and import in their lives. Hence, may
I address this to President Duterte|
1. Please require all government agencies to have their email addresses and telephones open 24-7. Businesses which have worldwide connections need this kind of feature for their commercial transactions to prosper properly;
2. Please order the DICT to require all businesses to have the same features. Our people need encouragement to be active in participating in the affairs of the government as well as tools - addresses, names of in charge, emails, celfone numbers and telephone lines with which they can direct their reactions;
3. all government personnel must be trained to answer such respjnses i the best nurturing and polite ways in order to maintain a harmonious relationship with the people;
4. Please put a timetable for action/s on people's responses and complaints; and lastly,
5. Put sanctions against individual employees and agencies who do not implement the above in order to make them see and act on people's complaints with great discipline, purpose, and dispatch.
Hoping for a more responsive government, I remain
Respectfully yours,
WILHELMINA S. OROZCO
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