Something is awry with our forwarding companies.
They cannot say what time or day the cargo or package will arrive. And when they say in a matter of days, 10 days or more there is no guarantee at all which is unfair.
The company expects us to wait for the package o arrive the whole day thus our losing our chance to be productive on that day. They even expect senior citizens who live alone be available to wait for them the whole day and night.
Yesterday, a company had said it would deliver the package but half a day had passed and it had not done so.
I texted the guy who told me he would arrive yesterday and I said I would be back by 5 pm.
You know what had happened? He did not reply at all,
I think the Department of Trade and Industry must discipline these companies who do their business without thinking of their duty to practice decent customer service. In fact it should be their top priority.
Far too long that consumers have been shortchanged by commercial companies. Let us register our complaints now and make the DTI to once and for all not be the passive agency while the forwarding companies are making a killing in the market.
"Bahala na si Superman kung makarating," seems to be their philosophy. Well Folks, Superman is not around anymore. Even in the Avengers Endgame he is invisible. Why because he has gone back to Krypton his home planet as the Russians are now manipulating the activities in the WH.
Please DTI, don't take this sitting down. A lost day devoted to waiting is diminished incom, diminished taxes to the government.
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